Customer Complaint Form
The Significance of Customer Complaint Forms in Regulated Environments
Customer feedback is essential for any business, but it’s especially critical for regulated companies. In the life science industry, customer complaint forms in particular serve as an important channel for communicating problems with products and services that could affect patient safety. The U.S. Food and Drug Administration (FDA) requires pharmaceutical, medical device, and other companies it regulates to establish a system for reporting “adverse events,” such as unexpected side effects and other problems with medicines, medical devices, and other therapies. Most FDA-regulated companies use customer complaint forms to gather information about adverse events from patients and health providers.
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