IT Policy and Procedure

An IT policy and procedure manual defines the responsibilities of employees in regard to these resources.

An Information Technology (IT) department provides its employees with access to resources as required for the performance and fulfillment of job duties.

Information technology policies and procedures ensure that employee use of an organization's computing and telecommunications resources supports its business and administrative goals. Effective support of an organization's mission necessitates following stated rules whenever information technology is used. This also means that employees should not interfere with the appropriate uses of information technology by others employed by the organization.

Industry Brief

SOP Management as a Compliance Tool in FDA and ISO Environments

IT Procedure Videos

Hundreds of companies around the world use MasterControl to automate core business processes and document management activities to promote collaboration, improve decision making, and accelerate time to market.

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Free Resources

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White Paper: Automating Training Control Processes White Paper: Automating Document Control Processes to Comply With FDA and ISO Requirements
Industry Brief: SOP Management as a Compliance Tool in FDA and ISO Environments Industry Brief: Ensure Compliance by Digitizing Change Control
Case Study: On-Site Training Complements MD Anderson’s Implementation
Data Sheet: MasterControl Training

An Information Technology department might also have IT policies and procedures about handling forms-based data, particularly electronic data. Most companies use forms to collect data from customers, employees, vendors, and contractors. In the FDA and ISO environments, forms are heavily used to perform such data-capture activities as audits, out-of-specifications (OOS), electronic batch records (EBR), device history records (DHR), nonconformances, deviations, corrective/preventive actions, and customer complaints.

IT Policy and Procedure and MasterControl™

An IT policy and procedures may include privacy of the employer's records; information security and preservation; responsible use of company computers, networks, and telephones; and the privacy of electronic communications.

Rules may be outlined regarding any number of resources or employee behaviors, including:

Virus Prevention, Detection, and Removal
E-mail Guidelines and Requirements
IT Network Security
IT Information Security
Access Authorization and Modification
Acceptable Workstation Use
Jump Drives
Progressive Discipline
Employee Conduct

MasterControl Process™, an integrated part of the MasterControl quality management suite, automates, streamlines, and effectively manages forms-based processes throughout an organization to help ensure compliance with FDA regulations, ISO standards, and other regulations.

Here's how MasterControl Process addresses some of the major challenges that companies face in establishing and maintaining forms-based processes.

MasterControl Process for IT policy and procedures, automates any forms-based process and offers best-practice features that prompt users with selected data. It automates routing, notification, escalation, and approval for faster turnaround. MasterControl is Web-based, so employees, customers, and suppliers can participate in forms-based processes (i.e., data input and verification) from virtually anywhere.
In creating new forms or improving existing IT policy and procedures, companies can use a variety of field formats for accurate and accelerated data collection. With a click of a mouse, a user can select common responses keyed in the form fields that allow a list of data options previously entered. This helps ensure data is entered correctly into the form. Fields can also be set up to calculate data using simple or complex math operations.
MasterControl integrates different quality processes for a more effective and efficient quality management. For example, a change submission form can be launched directly from a CAPA form, connecting one process to the next. Relevant information will be automatically entered into the new form of IT policy and procedures, reducing data entry and avoiding mistakes common in manual transfer of information.