MasterControl Acceptable Use Policy

Use of the MasterControl offerings is subject to this acceptable use policy (the “Acceptable Use Policy”).

Unless otherwise indicated, capitalized terms used herein but not defined herein have the meanings ascribed to them in the applicable agreements between Customer and MasterControl governing Customer’s use of the MasterControl Services (the “Agreement”), or if not defined in the Agreement, in the MasterControl SaaS Terms of Service located at https://www.mastercontrol.com/legal/ (or such successor URL as may be designated by MasterControl) (the “Website”).

1. General Use Restrictions.

   Customer may not:

   1. Use the MasterControl Services in any way that violates or facilitates the violation of applicable law. This includes:

      1. Engaging in illegal activity such as terrorism; cybersecurity crime; or organized crime;

      2. Violating copyright, trademark, or other intellectual property laws;

      3. Violating any person’s privacy rights, including by attempting to collect, infer, predict, store, process, or disclose protected or personally identifiable information, such as passwords, account information, credit card numbers, addresses, location, or other contact information without a lawful basis for doing so;

      4. Engaging in the unauthorized practice of any regulated profession, including the financial, legal, or medical/health professions; or

      5. Accessing or authorizing anyone to access the MasterControl Services from an embargoed country.

   2. Use the MasterControl Services in any way that could harm them or impair another person’s authorized use of the MasterControl Services. This includes:

      1. Attempting to gain unauthorized access to the MasterControl Services, acting to deny others’ authorized access to the MasterControl Services, or authorizing any third party to inappropriately access or use the MasterControl Services on Customer’s behalf (such as sharing a username and password with multiple individuals);
      2. Using the MasterControl Services to try to gain unauthorized access to any other service, data, account, system, or network by any means; and
      3. Using content or technology that harms, interferes with, or limits MasterControl’s or any other user’s normal operation of MasterControl’s products and services, including monitoring traffic or data.

   3. Use the MasterControl Services in any way that is intended to harm others (other than normal competition with third parties). This includes:

      1. Using the MasterControl Services to store, generate, or transmit viruses, malware, malicious code, trojan horses, or anything designed to impair the proper operation of any website or computer system; and
      2. Using the MasterControl Services to harm, threaten, stalk, defame, defraud, deceive, or harass anyone for any reason.

   4. Use the MasterControl Services to violate MasterControl’s intellectual property rights or otherwise compete with MasterControl. This includes:

      1. Accessing or using any intellectual property in or related to the MasterControl Services, except as expressly permitted under the Agreement;
      2. Copying the MasterControl Services, or any part, feature, function, or user interface thereof, except as expressly allowed for such MasterControl Services under the Agreement; and
      3. Using the MasterControl Services to assist in the creation of similar or competitive products or services.
2. Use of MasterControl AI Features.

   If Customer elects to use MasterControl artificial intelligence features, as described in the Documentation (collectively, the “MasterControl AI Features”), Customer’s use is subject to the following:

   1. Customer shall not disable, evade, disrupt, or interfere with any content filters or safety systems that are part of MasterControl AI Features.

   2. Customer may not misrepresent the origin of any response or result from a MasterControl AI Feature provided to a Customer within the Service after processing an Input (an “Output”) by claiming or implying such Output was created by a human or representing the Output as an original work. Customer may not remove any markings that are automatically applied to an Output to indicate that such Output was artificially generated. Customer will promptly stop using, displaying, or distributing any Output if it receives a claim that such Output violates a third party’s intellectual property rights, or notice that such a claim has been made. Customer shall not use or communicate to third parties any Output in breach of any rules relating to “deepfake” content that are imposed on Customer by applicable law. As used herein, “Input” means any natural language statement, SQL request, prompt, or query that a User provides to the Service for use with a MasterControl AI Feature.

   3. Customer must not use any MasterControl AI Feature without first determining if its use of such feature is effective and safe. The MasterControl AI Features and/or any components thereof are not intended to be used for and Customer shall not use the MasterControl AI Features for: (i) prohibited practices under the European Union Artificial Intelligence Act (the “EU AI Act”) (ii) any use that would result in the MasterControl AI Features being declared a high-risk AI system or that otherwise qualifies as “high-risk” under the EU AI Act or (iii) any use that is sensitive, critical, unsafe, high-risk, or hazardous (including any use that could result in death or serious bodily injury, catastrophic damage, warfare, or the operation of critical infrastructure). Customer is responsible for any decisions, actions, and/or inactions arising from its use of MasterControl AI Features, including ensuring compliance with applicable laws, regulations, and other legal requirements.

   4. Customer must not use the MasterControl AI Features without appropriately disclosing to end-users any known risks or dangers of its use of MasterControl AI Features.

   5. Customer may not use the MasterControl AI Features or any Output to aid in developing, training, re-training, fine-tuning, testing, improving, or enhancing products or services that compete with the MasterControl Services, including other artificial intelligence models.

3. Violations.

   Customer will report any violations of this Acceptable Use Policy, or any issues with any of the MasterControl Services, including the Service and the MasterControl AI Features, to MasterControl’s General Counsel at [email protected].

4. General Terms.

   Notwithstanding anything to the contrary in the Agreement, in the event of any conflict between the Agreement and this Acceptable Use Policy, this Acceptable Use Policy shall govern. This Acceptable Use Policy may be updated by MasterControl from time to time upon reasonable notice (which may be provided through the Service or by posting an updated version of this Acceptable Use Policy on the Website). Any violation of this Acceptable Use Policy may result in the suspension of Customer’s access to and use of the Service or other MasterControl Services. Customer is responsible for its Users’ compliance with this Acceptable Use Policy and that it will not encourage any third parties to perform activities banned herein.