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Corrective action/preventive action (CAPA) is the proverbial thorn in the side of quality professionals. Every day they deal with whether to open a CAPA, investigating it once opened, creating and tracking action items, ensuring the CAPA is on track, and hunting down bottlenecks in the process. It can be a months-long process to find the root cause for the event you’re investigating and to enact effective preventive and corrective actions. If you can find the root cause at all.
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