MasterControl News Archive

MasterControl, a digital platform that enables life sciences and regulated companies to develop, manufacture and commercialize life-changing products, today announced Kiran Dhanuka will be joining the team in the newly created executive role of Chief Customer Officer (CCO). Dhanuka is the first leader to hold this position, representing MasterControl’s strong commitment to driving service excellence for its customers and enabling a best-in-class customer experience. In this role, she will oversee customer strategy and operations, customer success, professional services, customer education, and support. She brings more than 20 years of experience leading teams in these functions, most recently serving as a corporate vice president at BlueYonder, a large-scale SaaS company offering supply chain solutions across industries. While there, Dhanuka built the customer success function from the ground up and scaled the department to match the rapid growth of the company.

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