1. How do you feel about quality audits?
You put them off as long as possible and stare at the clock until they’re over.
You live for quality audits.
You can handle quality audits, but they're not your favourite and you're relieved when they're over.
2. How do you greet your auditor?
I’m at the front desk at least a half hour before they’re supposed to arrive with coffee and donuts ready.
I’m pretty considerate about showing up on time to meet the auditor, but sometimes I’m running late.I'm pretty considerate about showing up on time to meet the auditor, but sometimes I'm running late.
I like to be spontaneous with my auditor, so I vary how I greet them and whether I’m on time.
3. Do you meet your auditor's needs?
It takes you so long to fulfil a request due to inefficient quality processes that you suspect your auditor is longing to meet someone more organised .
Your digital quality management lets you meet most of the auditor’s needs, but sometimes there’s a disconnect between different areas of quality.
Your eQMS lets you meet your auditor’s needs immediately and effectively.
4. How do you communicate with your auditor?
It can take you hours or days to respond to a request because of the time it takes you to find information.
You can immediately and clearly communicate and share information before and after the audit by using your eQMS.
In an effort to meet the auditor’s request, you sometimes overshare and complicate the situation for yourself.
5. How do you handle conflict with your auditor?
You keep a good record of the findings from the quality audit and what you need to do, but you’re not always great about following up.
You perfectly document audit findings and talk to your auditor about how you’re going to address them during your closing meeting.
You procrastinate responding to audit findings and change as little as possible to fulfil a request.
6. Does your auditor respect your boundaries by sticking to the audit scope?
My auditor accepts that there are certain company records and information that cross boundaries .
Sometimes my auditor veers into territory that’s out of scope , but I can usually get things back on track.
My auditor consistently crossed boundaries by insisting on seeing documentation that isn’t pertinent and/or isn’t within the scope of the audit.
Answer Key
1. a=3, b=1, c=2;2. a=1, b=2, c=3;3. a=3, b=2, c=1;4. a=3, b=1, c=2;5. a=2, b=1, c=3;6. a=1, b=2, c=3;
6-9 Points
Your relationship is compliant
You have a high-quality relationship with your auditor. Your great audit management system allows you to easily retrieve the documents you need and implement any corrective action. But relationships are work, and this one is no exception. Show your auditor you care by finding out where your eQMS might fall short and how you can improve with our quick assessment.
10-13 Points
Your relationship needs a CAPA
You have a good relationship with your auditor, but it could be better. While you can easily meet some of your auditor’s expectations, in other areas you leave them wanting more. To completely satisfy your auditor, you need an eQMS that checks all the boxes. You can find out where you excel and where you’re still lacking by taking our quick assessment.
14-18 Points
Your relationship needs a recall
Digital quality management is still in its infancy (or non-existent) in your organisation. That makes it hard to deal with your auditor and sometimes sparks fly — but not in a good way. That doesn’t mean you need to give up on the relationship, just that it needs work. For specific help on areas where your quality management can improve and help making those improvements, take our quick assessment.